Last Updated: September 1, 2026
This Privacy Policy explains how Dealplay LLC ("Dealplay," "we," "us," or "our") collects, uses, discloses, and protects personal information through www.dealplay.io, our business communications, newsletters, and the web-based and extended-reality training services we provide (collectively, the "Services").
Contents
1. Who we are
2. Customer-controlled learner information
3. Information we collect
4. How we collect information
5. How we use information
6. Required and optional information
7. How we disclose information
8. International processing
9. Retention
10. Security
11. Cookies and analytics
12. Marketing communications
13. Privacy choices and rights
14. Adults and workplace use
15. Changes to this Policy
16. Contact us
1. Who we are
Dealplay LLC operates the Website and is responsible for personal information it collects for its own business purposes, including inquiries, marketing, sales, customer relationships, and service administration.
Dealplay Limited, our New Zealand affiliate, owns Dealplay’s intellectual property and supports product development, hosting, customer support, administration, and sales. Its authorized personnel may access customer or learner information when reasonably necessary for those functions.
Dealplay LLC is located at 1500 N Grant Street, Suite R, Denver, CO 80203, United States. Privacy questions and requests may be sent to info@dealplay.io.
Dealplay Limited is located at 72 Puni Road, Pukekohe 2120, Auckland, New Zealand.
2. Customer-controlled learner information
Organizations use Dealplay to provide training to their personnel. A customer may request a tracked deployment or an anonymized configuration. In a tracked deployment, the customer normally determines why learner information is used and which records are required. Dealplay processes that information on the customer’s instructions under the applicable customer agreement and, where used, a Data Processing Addendum.
If your organization assigned your training, direct questions about its use of your learner information to that organization first. We will assist with appropriate requests as required by our agreement and applicable law.
Dealplay does not sell personal information or use identifiable learner records for targeted advertising. We may use aggregated or de-identified information to operate, secure, and improve the Services where permitted by our customer agreements, and we do not attempt to re-identify it except as permitted by law to test our safeguards.
Information we collect
Website inquiries
When you contact us, we may collect your name, work email address, organization, telephone number, message, and related correspondence.
Newsletter information
When you subscribe, we collect your name, email address, subscription and consent records, communication preferences, delivery information, and unsubscribe request.
Customer and administrator information
We may collect business contact details, organization and role, account permissions, authentication information, contract and order details, support history, and billing status. We do not intend to collect full payment-card numbers through the public Website.
Learner information
For tracked deployments, information may include learner identity, organization, assigned training, scenario responses, attempts, scores, completion status, timestamps, and device or technical logs. Authorized customer administrators may view or export their organization’s learner records.
For anonymized deployments, we avoid direct learner identifiers where requested. The Services may still process limited session, device, security, and technical information needed to deliver and protect the experience.
Device, usage, and support information
We may collect IP address, approximate location derived from IP address, browser or operating-system type, device or headset model, session identifiers, access times, features used, crash and performance information, security logs, support messages, and diagnostic attachments you choose to provide.
Dealplay does not store voice or audio, images or video, eye-tracking data, biometric identifiers, precise location, or room-mapping data as part of its standard Services.
4. How we use information
Respond to inquiries and arrange demonstrations, proposals, or meetings.
Create and administer customer, administrator, and learner access.
Deliver web-based and XR training and record activity when tracked delivery is requested.
Provide training records and reports to the customer that assigned the training.
Authenticate users, manage permissions, provide support, and communicate service or security information.
Maintain, troubleshoot, secure, and improve the Services.
Manage contracts, invoices, records, and business relationships.
Send marketing communications with appropriate consent and honor communication preferences.
Create aggregated or de-identified analysis where permitted.
Comply with law, enforce agreements, and establish or defend legal claims.
We do not make decisions producing legal or similarly significant effects about learners solely through automated processing.
6. Required and optional information
Providing information through an inquiry or newsletter form is voluntary. If required contact fields are not supplied, we may be unable to respond or send the requested newsletter.
Information required for a customer or learner account depends on the customer’s configuration. If required information is not supplied, we may be unable to create access, deliver assigned training, record completion, or provide support. Fields not marked as required are optional.
7. How we disclose information
We may disclose personal information to the following recipients, limited to what is reasonably necessary:
The customer responsible for the training, including its authorized administrators and instructors.
Dealplay Limited and authorized Dealplay personnel supporting approved development, hosting, operations, support, administration, security, or sales functions.
Service providers supporting hosting, databases, authentication, communications, analytics, customer relationship management, error monitoring, and support under appropriate restrictions.
Professional advisers, insurers, auditors, and security specialists.
Government authorities or other parties where required by law or reasonably necessary to protect rights, safety, or security.
A successor or transaction participant in a merger, financing, reorganization, or transfer, subject to appropriate protections.
Another party at your direction or with your consent.
For current subprocessor information, contact info@dealplay.io.
8. International processing
The Services are hosted primarily in the United States. Dealplay Limited supports operations from New Zealand, and authorized personnel there may process information for the purposes described above. Service providers may also process information in other locations under their applicable terms and safeguards.
We use contractual, organizational, and technical measures appropriate to the processing and applicable law. Customers must identify any special localization, public-sector, regulated-data, or transfer requirements in their customer agreement before providing affected information.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, customer instructions, service delivery and security, and legal, accounting, dispute, and recordkeeping obligations.
Retention depends on the information type, customer configuration, relationship term, sensitivity, security needs, and applicable law. Newsletter information is retained until you unsubscribe or the mailing list ends, with a limited suppression record kept to honor your opt-out. Learner records are retained, returned, or deleted according to customer instructions and the applicable agreement. Backups are removed through ordinary backup rotation.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information in light of its nature and the risks involved. No system is completely secure. Users and customers are responsible for protecting credentials, managing authorized access, maintaining supported devices, and promptly reporting suspected unauthorized access.
If a privacy or security incident occurs, we will investigate and provide notifications when required by applicable law or our contracts.
11. Cookies and analytics
The Website and Services use cookies, local storage, and similar technologies for necessary functions, preferences, security, and audience measurement. We use Framer functionality and Google Analytics to understand aggregate Website use and performance. We do not use Google Ads, remarketing, or personalized advertising.
Google Analytics may collect device and browser information, approximate location derived from IP address, pages visited, referral information, and interaction data. Google processes this information under its own terms. You can review the Google Privacy Policy and use the Google Analytics opt-out browser add-on.
You can control many cookies through your browser or device settings. Blocking necessary technologies may prevent parts of the Services from working. Where applicable law requires consent before nonessential technologies operate, we will request that consent.
12. Marketing communications
Newsletter signup is optional and requires an affirmative request. Marketing emails identify Dealplay, include our postal address and an unsubscribe method, and maintain consent and opt-out records. You may unsubscribe at any time using the link in an email or by contacting info@dealplay.io.
After a marketing opt-out, we may still send non-promotional messages about an inquiry, contract, account, assigned service, safety notice, or security issue.
13. Privacy choices and rights
Depending on applicable law and Dealplay’s role, you may ask us to confirm whether we hold information about you; provide access; correct, delete, or restrict information; provide a portable copy; consider an objection; withdraw consent; or review an applicable automated decision.
Send requests to info@dealplay.io and describe your relationship with Dealplay. We may verify your identity and authority. If the request concerns learner information controlled by your organization, we may refer it to that organization or act on its instructions.
We will not discriminate against you for exercising a protected privacy right. Where an appeal right applies, reply to our decision with the subject “Privacy Appeal.” New Zealand individuals may also contact the Office of the Privacy Commissioner. US state privacy rights vary and may apply only when statutory thresholds or other conditions are met.
14. Adults and workplace use
The Services are intended for adults in workplace, professional, or organizational settings. Our standard service is restricted to users aged 18 or older and is not directed to children under 13.
If we learn that a child provided personal information without authorization, we will investigate and delete or otherwise address it as required. Contact info@dealplay.io with any concern.
15. Changes to this Policy
We may update this Policy to reflect changes to the Services, our practices, or applicable law. We will post the revised version with an updated date and provide additional notice or obtain consent where required.
16. Contact us
Privacy Officer
Dealplay LLC
1500 N Grant Street, Suite R
Denver, CO 80203, United States